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Human Resources
Gartner Glossary
Employee Assistance Program (EAP)
An employee assistance program (EAP) is a benefit program that assists employees with personal or work-related problems that may impact their job performance, health and general well-being. EAPs usually offer free and confidential assessments, short-term counseling, referrals and follow-up services for employees. EAPs provide support to employees experiencing various issues, which often include substance abuse, emotional distress, major life events (births, accidents and death), occupational stress, financial or healthcare concerns, and family/personal relationship issues.
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