Human Resources

Gartner Glossary

Employee Self-Service (ESS)

Employee self-service (ESS) is the way in which employees can access HR-related information and software directly through a company's intranet or web portal. ESS portals are a feature of most modern HR management systems (or HR information systems [HRIS]) that allow employees to directly complete job-related tasks that were traditionally handled by HR, such as:

  • Updating contact information
  • Downloading pay stubs
  • Requesting time off
  • Enrolling in benefits.

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