Human Resources

Gartner Glossary

Employee Self-Service (ESS)

Employee self-service (ESS) is the way in which employees can access HR-related information and software directly through a company's intranet or web portal. ESS portals are a feature of most modern HR management systems (or HR information systems [HRIS]) that allow employees to directly complete job-related tasks that were traditionally handled by HR, such as:

  • Updating contact information
  • Downloading pay stubs
  • Requesting time off
  • Enrolling in benefits.


Explore 3 techniques to improve selfservice for employee support

Gartner ReimagineHR Conference

Join your peer CHROs and senior HR executives from leading organizations to discuss specific HR challenges and learn top HR trends and priorities.