Eliminating Barriers to Technology Work Across the Enterprise

Proven Guidance for C-Suite Action

Forty-one percent of employees outside of corporate IT are no longer just “end users” of technology. They are technology producers who customize or build their own analytics or technology solutions to support their work. This has resulted in time and money wasted in unnecessary efforts exerted when non-IT employees build analytic and technology solutions themselves. We call this unnecessary effort “digital friction.” 

In this exclusive case study, we surveyed almost 5,000 employees — across functions, levels, industries, and geographies — to assess the unnecessary efforts employees outside of IT spend on analytic and technology activities. Organizations looking to accelerate digital business must eliminate these headwinds in all parts of the enterprise and harness the full potential of broad-based analytic and technology work. 

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