Press Releases

GOLD COAST, Australia , October 24, 2016

Gartner Announces Asia/Pacific Winners of the 2016 Gartner Financial Services Eye on Innovation Awards

Winners Selected at Gartner Symposium/ITxpo 2016, October 24-27, Gold Coast, Australia

Gartner, Inc. has announced the winners of the Gartner Financial Services Eye on Innovation Awards for the Asia/Pacific region. The awards recognize innovative use of technology-enabled capabilities to highlight "best-in-class" financial industry initiatives launched within the past 12 months and to offer insight as to developments in digital innovation.

The finalists presented their case studies during Gartner Symposium/ITxpo and winners were selected by the audience.

Most Innovative Digital Business Model:

Winner: AXA Tianping – Internet Insurance Initiative enabling the sales of personalized insurance products.

Finalist: China Pacific Insurance – Customer data ATM system allowing marketing staff of life insurance company to extract customer data, dramatically improving response speed.

Finalist: RBL Bank – ‘Open Bank’ project using APIs to open up its systems and data to partners.

Most Innovative Digital Cost-Saving Initiative:

Winner: E.Sun Bank – Next Branch Digital Transformation Project combines online and offline services to redefine branch value and shorten time customers spend at the counter.

Finalist: MB Bank – Business Process Management Project that enables greater automation, integration between systems, real-time monitoring of processing times and automatic document generation.

Most Innovative Digital Customer Service or Product:

Winner: Taiwan Stock Exchange – Automatic Auction System – digital finance 3.0 solution.

Finalist: Development Bank of Singapore (DBS) – I.Serve - improving customer journeys and creating a better customer experience.

Finalist: Industrial Bank – The Golden Eye is an integrated internet information searching interface that allows the bank to crawl, save and process internet data automatically. The bank has developed a credit risk management and control system using big data technology.

Overall winner:  E.SUN Bank

Award submissions were assessed using a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The Gartner Awards Framework (GAF) is utilized as a structured model of assessment that enables the participating organizations to be benchmarked against world-class performance standards. The GAF consists of specialized assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and subcriteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organizations.

The identification of a Gartner award winner or finalist is not an endorsement by Gartner of any vendor, product or service.

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 23,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise's success.

Video replays of keynotes and sessions are available on Gartner Events on Demand. Follow news, photos and video coming from Gartner Symposium/ITxpo on Smarter With Gartner, on Twitter using #GartnerSYMFacebook and LinkedIn.

Upcoming dates and locations for Gartner Symposium/ITxpo include:

November 6-10, Barcelona, Spain

November 15-18, Goa, India

February 28-March 2, Dubai, UAE

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