Gartner, Inc. has announced the winners of the Gartner Financial Services Eye on Innovation Awards for the Asia/Pacific region. The awards recognize innovative use of technology-enabled capabilities to highlight "best-in-class" financial industry initiatives launched within the past 12 months and to offer insight as to developments in digital innovation.
The finalists presented their case studies during Gartner Symposium/ITxpo and winners were selected by the audience.
Most Innovative Digital Business Model:
Winner: AXA Tianping – Internet Insurance Initiative enabling the sales of personalized insurance products.
Finalist: China Pacific Insurance – Customer data ATM system allowing marketing staff of life insurance company to extract customer data, dramatically improving response speed.
Finalist: RBL Bank – ‘Open Bank’ project using APIs to open up its systems and data to partners.
Most Innovative Digital Cost-Saving Initiative:
Winner: E.Sun Bank – Next Branch Digital Transformation Project combines online and offline services to redefine branch value and shorten time customers spend at the counter.
Finalist: MB Bank – Business Process Management Project that enables greater automation, integration between systems, real-time monitoring of processing times and automatic document generation.
Most Innovative Digital Customer Service or Product:
Winner: Taiwan Stock Exchange – Automatic Auction System – digital finance 3.0 solution.
Finalist: Development Bank of Singapore (DBS) – I.Serve - improving customer journeys and creating a better customer experience.
Finalist: Industrial Bank – The Golden Eye is an integrated internet information searching interface that allows the bank to crawl, save and process internet data automatically. The bank has developed a credit risk management and control system using big data technology.
Overall winner: E.SUN Bank
Award submissions were assessed using a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The Gartner Awards Framework (GAF) is utilized as a structured model of assessment that enables the participating organizations to be benchmarked against world-class performance standards. The GAF consists of specialized assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and subcriteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organizations.
The identification of a Gartner award winner or finalist is not an endorsement by Gartner of any vendor, product or service.
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