New heads of sales operations face an overwhelming number of tasks during their first few months. This all-too-brief period is yours to formulate a course of action, make connections and communicate a personal management style. It is within this critical period that you establish yourself and create the basic perceptions that others will, for better or worse, associate with your subsequent plans and actions.

Proper preparation, assessment, planning, acting, measuring and, above all, communicating can greatly enhance your chances of success. This guide highlights the key activities that focus on critical issues you will face in your role, and provides actions and resources to help you achieve your intended outcomes.