Top Strategic Predictions for 2018 and Beyond: Surviving the Storm Winds of Digital Disruption

By 2018, more than 3 million workers globally will be supervised by a "roboboss."

Robobosses will increasingly make decisions that previously could only have been made by human managers. For example, they will route work and evaluate performance with nuance and flexibility (they will not, however, manage out-of-workflow exceptions, such as the need for compassionate leave, in the foreseeable future). Download the research or watch the webinar for an overview of trends and predictions. Or contact Gartner and become a client for the full Trends and Predictions portfolio.

Trends & Predictions

Areas of Focus

  • The emergence of Digital Business has sparked a shift in the relationship between man and machine. Throughout the year Gartner will focus on three categories that will highlight the idea of human-machine cooperation and growth:

    Machines Are Taking a More-Active Role in Enhancing Human Endeavors:

    Because the machines are more connected than ever before, they have an increased ability to supplement human jobs and to reduce the cost of operations.

    Digitalized Things Are Making Assisted Economic Decisions:

    The increased use of computing machines in decision making is extending into the realm of financial choices with increasing consistency. This makes one begin to think about how many of the economic decisions we make will be supported by, then automated through, digital technologies.

    Renovating the Customer Experience Is a Digital Priority:

    The practical digital business sees customer experience innovation as the next frontier, and half of all consumer goods product investments are likely to be directed toward improving the customer experience


By 2017, a significant and disruptive digital business will be launched that was conceived by a computer algorithm.

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