There are no predefined submission categories. Innovation areas include:
- Innovative business and operating models that allow CSPs to develop new strategic value creation or profit models.
- Innovative service or product offerings that improve customer experience and support the digital strategy of CSPs.
- Innovative initiatives of CSPs to increase operational efficiencies or save costs.
- Innovative adoption of technologies that improve operations of communications service providers.
These areas serve as the evaluation criteria for the awards, both in the initial rounds of submission review and finalist selections by the Gartner analyst community as well as for the audience vote to determine the winners.