As the COVID-19 crisis evolves by the day, customer service and support leaders need quick perspectives to ensure they are taking the right actions for their organizations, employees, shareholders and themselves.
Gartner is uniquely positioned to help customer service leaders stay ahead. Gartner recently spoke with 50+ customer service and support leaders to learn the recommendations and actions they are currently taking in three areas:
- Social distancing with remote work
- Shifting volume to self-service and digital channels
- Customer service rep engagement
Download our report to learn more.