Identify the top cost optimization initiatives for your service and support function

Prioritize your service and support function’s cost initiatives by business outcomes/value

Gartner decision frameworks enable you, through a combination of scoring and executive judgment, to identify key cost optimization initiatives to implement over time.

  • Assess the level of impact across key decision factors/criteria (e.g., financial impact, risk).
  • Evaluate the trade-offs between the benefits, costs, risk and viability of cost optimization initiatives.
  • Map your cost optimization initiatives on a simple grid to show the trade-offs and help build buy-in.

Download the Service and Support Cost Optimization Framework today.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Gartner decision frameworks enable you — through a combination of scoring and executive judgment — to identify key cost optimization initiatives to implement each over time.

    • Assess the level of impact across six decision factors/criteria (eg financial impact, risk).
    • Evaluate the trade-offs between benefits, costs, risk and viability of cost optimization initiatives. 
    • Map your cost optimization initiatives on a simple grid to show the trade-offs and build buy-in.

    Strategic, programmatic cost optimization

    Urgent budget pressure is real, but be strategic and programmatic about cost optimization so that short- and midterm cost decisions don’t jeopardize the long-term effectiveness and mission of your agency.

    1.
    Rapidly identify ways to reduce costs
    2.
    Benchmark current spend and efficiency
    3.
    Identify and prioritize opportunities
    4.
    Implement initiatives and communicate plan
    5.
    Plan for unforeseen scenarios and remain agile

    Learn more about other tools to execute your cost management strategy

    Benchmark your service and support cost and value baseline

    Learn More

    Align technology spend with business needs through Gartner BuySmartTM

    Learn More