Customer service AI capabilities can reduce operating expenses, improve the customer experience and identify value enhancement opportunities. Reaching this potential requires a clear strategy and a firm understanding of its capabilities.

Download the Gartner Customer Service AI Use Case Prism to discover: 

  • 18 use cases for leveraging AI within customer service operations
  • Rankings of each use case against its business value and feasibility
  • A flowchart indicating the origin of the use cases