Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Customer service leaders must improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation.

Download the guide to learn how to:

  • Strategically funnel transactional knowledge back into self-service channels
  • Develop a human-in-the-loop machine learning practice to automate knowledge capture and curation 

  • Deploy AI-enabled automation to enhance the capture and curation of transactional knowledge