Seventy-seven percent of customer service leaders turn to outsourcing to reduce costs and achieve greater scale. However, outsourcing an already complex process that is not running smoothly in-house cannot always be solved by outsourcing. 

Gartner recommends customer service leaders perform a thorough internal audit of processes, system capabilities and in-house talent to help ensure you make the right decisions. 

How do you get started? Download our infographic to get:

  • The Gartner Customer Service Outsourcing Decision Framework
  • A 10-Question Outsourcing Effort and CX Criticality Assessment