In the wake of the COVID-19 pandemic, service operations had to pivot quickly from primarily office-based to almost fully remote. In fact, after the pandemic began, 71% of service leaders report that 90% or more of their staff are working from home. While a WFH program can benefit business continuity planning, cost management, employee engagement and support availability, that only happens when a WFH strategy is executed correctly. 

Download our research to understand the key elements of a successful customer service WFH program and build a durable strategy moving forward.