Facing tightening budgets and the need to reduce costs, many customer service leaders are looking at outsourcing as a cost saving solution. However, if a customer service outsourcing provider creates a poor customer service experience, it increases the likelihood of losing customers.
Download this action plan to learn how to:
- Maintain brand equity
- Mitigate risk to customer experience and fully realize cost savings
- Engage internal frontline employees through growth and developmental opportunities