Customer service leaders are already finding ways to optimize costs and efficiency, but persistent high inflation, expensive talent, and global supply challenges are increasing the pressure of the economic turndown. Our insights provide a playbook to help you navigate your challenges such as:

  • Managing spend
  • Securing talent
  • Accelerating digital practices
  • Navigating the recession

Download the Gartner Recession Playbook for Customer Service Leaders to learn how to optimize costs without impacting the CX and position yourself for long term gains.