Only one in three customer service reps are engaged, and disengaged reps are 84% more likely to look for a new job. Replacing customer service reps on average costs $14,113 per rep. 

Download the Gartner guide to discover: 

  • What is leading to high call center attrition
  • How rep disengagement creates a poor customer service experience and increases costs
  • Steps for customer service leaders to improve their talent management strategy