The Current State of Agentic AI in Service and Support

Insights to evaluate agentic AI maturity, deployment readiness and value potential in customer service.

By 2028, more than 40% of agentic AI projects will be canceled due to escalating costs, unclear business value and inadequate risk controls.

Customer service is the leading enterprise use case for agentic AI, but technical capability alone does not make a use case deployable. Success also requires reliable data, connected systems, clear workflows and effective governance.

Download the Current State of Agentic AI in Service and Support report to:

  • Assess the current maturity of agentic AI in customer service
  • Identify which use cases are deployable today
  • Address readiness gaps that limit value and scale

The Current State of Agentic AI in Service and Support

Learn which use cases are deployable today and what organizations need to scale agentic AI.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

Company/Organization Information

All fields are required.

Optional