Gartner Research

Top Strategic Tech Trends for 2021: Anywhere Operations

Through 2023, 40% of organizations will blend virtual and physical experiences, leading to increased workforce productivity and customer reach.

Analysts: Manjunath Bhat & Tony Harvey

The anywhere operations technology trend has immense disruptive potential and sets the stage for business model innovation over the next two to three years. I&O leaders must examine the business impact of supporting customers, workforce and digital infrastructure anywhere.

IT leaders can use this research to adopt an anywhere operations business operating model to reach customers, enable employees and deliver business services anywhere.

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