Cassandra Long Nordlund supports the Marketing Industry based Analyst & Advisory Group.
Prior to joining Gartner, Ms. Nordlund analyzed domestic politics and international relations of foreign governments and entities for the U.S. Government.
Public Strategies Inc.
Customer Acquisition and Retention
B.A., Political Science, University of Central Florida,
MPAff, LBJ School of Public Affairs, The University of Texas at Austin
1Customer Experience Journey Mapping
2Voice of Customer
3CX Metrics & Measurement
5Calculating the ROI of CX Projects