Cassandra Long Nordlund is a Team Manager for the Marketing Industry Team covering Consumer Product Goods, Travel and Hospitality, and Retail.
Prior to joining Gartner, Ms. Nordlund analyzed domestic politics and international relations of foreign governments and entities for the U.S. Government.
Public Strategies Inc.
Industry Marketing Execution
B.A., Political Science, University of Central Florida,
MPAff, LBJ School of Public Affairs, The University of Texas at Austin
1Customer Experience Journey Mapping
2Voice of Customer
3CX Metrics & Measurement
5Calculating the ROI of CX Projects