Gartner Expert

Cassandra Long Nordlund

VP, Team Manager

Cassandra Long Nordlund supports the Marketing Industry based Analyst & Advisory Group.

Previous experience

Prior to joining Gartner, Ms. Nordlund analyzed domestic politics and international relations of foreign governments and entities for the U.S. Government.

Professional background

US Government

Analyst

Public Strategies Inc.

Account Executive

Areas of coverage

Customer Experience

Customer Acquisition and Retention

Education

B.A., Political Science, University of Central Florida,

MPAff, LBJ School of Public Affairs, The University of Texas at Austin

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Top Issues That I Help Clients Address

1Customer Experience Journey Mapping

2Voice of Customer

3CX Metrics & Measurement

4Customer-Centric Culture

5Calculating the ROI of CX Projects