Gartner Expert

Mark R Dauigoy

VP, Team Manager

Mark is a VP, Team Manager for GTP Secure Infrastructure. His team of Analysts support technical professionals on core topics within Network Security and Security Operations.

Previous experience

Mark spent his first 10 years at Gartner as an Advisor and Analyst in Gartner for Customer Service and Support Leaders. He partnered with clients to execute strategic initiatives around multichannel strategy, talent management, and voice of the customer to drive customer experience outcomes. Prior to joining Gartner, Mark worked as a sales consultant.

Professional background


Sr. Director, Analyst


Sr. Director, Advisor


Director, Advisor


B.S. Business Administration, Georgetown University, McDonough School of Business

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Top Issues That I Help Clients Address

1B2B Issues and Trends in Service and Support

2Customer Service and Support Strategy

3Talent Management

4Customer Effort

5Metrics and Benchmarking