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Gartner Expert
Mark R Dauigoy
VP, Team Manager
Mark is a VP, Team Manager for Cybersecurity Threat Detection and Response. The team supports topics within Security Operations.
Previous experience
Mark spent his first 10 years at Gartner as an Advisor and Analyst in Gartner for Customer Service and Support Leaders. He partnered with clients to execute strategic initiatives around multichannel strategy, talent management, and voice of the customer to drive customer experience outcomes. Prior to joining Gartner, Mark worked as a sales consultant.
Professional background
Gartner, Sr. Director, Analyst, 2 years
Gartner, Sr. Director, Advisor, 1 years
Gartner, Director, Advisor, 4 years
Education
B.S. Business Administration, Georgetown University, McDonough School of Business
Top Issues That I Help Clients Address
B2B Issues and Trends in Service and Support
Customer Service and Support Strategy
Talent Management
Customer Effort
Metrics and Benchmarking