Mark Dauigoy is a Senior Director, Analyst at Gartner working with Service and Support leaders to drive their biggest initiatives. Mark advises organizations on building impactful Service strategies that will help them achieve their desired business and customer experience outcomes. In addition, he supports leaders looking to improve the live service experience through talent management practices (Hiring, Training, Coaching, and Quality Assurance).
Prior to joining Gartner, Mark worked as a sales consultant for a sales training organization in Arlington, VA. Mark helped build and execute training programs for clients to help improve lead generation and revenue outcomes.
Sales and Inside Sales Training
Service and Support Strategy and Leadership
Service and Support Talent and Operations
Georgetown University - McDonough School of Business - B.S. Business Administration
1B2B Issues and Trends in Service and Support
2Customer Service and Support Strategy
5Metrics and Benchmarking