Gartner Expert

Mark R Dauigoy

VP, Team Manager

Mark Dauigoy is a Senior Director, Analyst at Gartner working with Service and Support leaders to drive their biggest initiatives. Mark advises organizations on building impactful Service strategies that will help them achieve their desired business and customer experience outcomes. In addition, he supports leaders looking to improve the live service experience through talent management practices (Hiring, Training, Coaching, and Quality Assurance).

Previous experience

Prior to joining Gartner, Mark worked as a sales consultant for a sales training organization in Arlington, VA. Mark helped build and execute training programs for clients to help improve lead generation and revenue outcomes.

Professional background

Vorsight

Sales and Inside Sales Training

Areas of coverage

Service and Support Strategy and Leadership

Service and Support Talent and Operations

Education

Georgetown University - McDonough School of Business - B.S. Business Administration

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Top Issues That I Help Clients Address

1B2B Issues and Trends in Service and Support

2Customer Service and Support Strategy

3Talent Management

4Customer Effort

5Metrics and Benchmarking