Peter Slease is a Vice President, Team Manager of the Customer Service & Support Leaders team at Gartner. Mr. Slease leads a team of Analysts who partner with hundreds of senior executives and management teams around the globe on a wide variety of topics, including strategy & leadership, digital & self-service strategy and execution, customer service experience, voice of customer and talent management.
Since 2007, Mr. Slease has provided insightful guidance on customer contact and customer experience research that has been published in many forms. He is a principle contributor to The Effortless Experience (Penguin/Portfolio, 2013) and is a frequent speaker at industry conferences such as ICMI Contact Center Expo & Conference.
His diverse and extensive experience in the industry has been shared with leaders around the globe, and his close partnership with organizations has measurable impact on both the company and the customer service experience.
Before joining Gartner, Mr. Slease managed a customer service organization in the financial services industry for close to a decade, specializing in retail and commercial banking.
Wilmington Trust Company
Assistant Vice President
Masters in the Art of Teaching, University of Portland
Bachelor of Arts, University of Notre Dame
1Creating service organization strategy
2Setting and executing Talent strategy
3Measuring the customer service experience
4Creating service-to-sales strategy