The Deputy (DCFO) leveraged advisory support to successfully roll out and drive adoption of a new financial system intended to break down subagency silos. The DCFO estimates that working with Gartner is 20% less expensive than a traditional consulting engagement and provides significant value since it helps him think more strategically and save time.
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Most critical priority
The central finance system of the government agency failed to deliver forecast benefits because subagencies operated systems in silos. The DCFO needed help ensuring a successful rollout of a new shared service system.
How Gartner helped
A Gartner advisor helped select key performance indicators to bake into the rollout plan and develop SLAs to standardize across the agency, and provided shared service best practices and peer examples to inform the DCFO’s thinking. Establishing goals help articulate the benefits of shared service and encouraged system adoption, while defining services and service levels provided a basis for subagencies’ cooperation.
Business impact
- Gartner advisors supported the DCFO consolidate financial operations at the agency.
- The DCFO estimates that working with Gartner is 20% less expensive than an engagement with a traditional consultant and provides significant value since it helps him think more strategically and save time.
Industry:
Government
Employees:
10000 to 50000
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