Balancing Talent Stability and HR Transformation


FedEx is a market leader in logistic services delivering millions of packages globally. They have significant bases of operation in Asia, Middle-East and Africa, which are very diverse regions with over 40000 talents. One of their biggest challenges is to manage the dynamic nature of the talent market to match their business requirements.

Mission-critical priority

Maintain a stable pool of talents to nurture and transform the HR function along with the business to be more agile and quicken processes.

How Gartner helped

  • Up-to-date insights. The HR VP valued receiving email updates on a regular basis to help stay up to date with relevant articles, insights and ideas.
  • Gartner's research and advisory. Experts deepdive into how other organizations use the same information, allowing the VP to gain perspective on things they may not have thought on a particular topic, to develop a solution. 
  • Peer benchmarking. Opportunity to learn from other companies who have gone through similar challenges.

Business impact

With Gartner’s support, the Region VP, HR was able to:

  • Gain fast access to backed information. Helping to significantly speed up the process of FedEx's HR transformation.

  • Revamp their EVP journey. Combination of regional and global insights helped not only gauge the differences between markets, but also the commonality across the board.

  • Evolve from peer case studies. Learn the best ideas and practices from the industry which helped position new ideas to business management.


24 Billion


Bianca Wong
Region VP, HR

Achieve your mission-critical priorities with Gartner for HR

Gartner provides the sweet spot between highly relevant research and in-depth expert support. The research is great at a high-level, then taking a deep-dive with Gartner advisors to determine what it means and what other organizations are doing in this space is great.

Bianca Wong

Region HR, VP, FedEx

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