Transforming HR to Drive a One-Team Approach


APAC’s significant cultural diversity and the structure of local teams represented a pressing challenge for Goodyear. They were following a very decentralized approach, where the size and maturity of the team depended on the investment the managing directors made with their budget locally, and how much they believed in the people’s agenda.

Mission-critical priority

Build a centralized, one-team approach with a center of excellence (COE) doing design, country team doing delivery and HR business partners taking care of the more technical and transactional services across teams.

How Gartner helped

Gartner supported Goodyear in moving toward a more centralized approach that consisted of the COE and business partners working together.

Goodyear leveraged advice, business cases, webinars, peer insights and research provided by Gartner experts to get an outside-in perspective on its HR competency model and incorporate lessons from various HR peers of other organizations into its own profile.

Business impact

With the support of Gartner, the VP was able to recover cost savings even with some budget constraints by:

  • Leveraging multiple experts on different topics backed with peer solutions examples, with the opportunity to still have control
  • Moving the needle fast and acting toward a “one HR team” approach, driving more of the same people agenda and aligning processes and shared purpose across the team
  • Understanding where to focus and where to prioritize: tools such as HR Score helped to prioritize where to move resources


$3.6 billion


Achieve your mission-critical priorities with Gartner for HR Leaders

Without Gartner’s help, it would certainly have been difficult to bring a laser focus on the areas that we wanted to work on and prioritize, and it gave us the opportunity to make a greater impact by doing fewer things.

Damien Schrobiltgen

VP HR, Asia Pacific, Goodyear

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