Human Resources

Gartner Glossary

Total Quality Management (TQM)

Total quality management (TQM) is a management approach that focuses on continuous improvement. Organization engage all members to focus on improving processes and products to increase customer or user satisfaction. There are many strategies, tools, and techniques that organizations may leverage in this approach.

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Top 5 Priorities for HR Leaders in 2021

Gartner surveyed more than 800 human resources leaders across 60 countries and all major industries to identify HR trends and assess HR priorities and expected challenges for 2021. Discover the top five initiatives chief human resource officers and HR professionals are prioritizing in 2021.