Human Resources

Gartner Glossary

Total Quality Management (TQM)

Total quality management (TQM) is a management approach that focuses on continuous improvement. Organization engage all members to focus on improving processes and products to increase customer or user satisfaction. There are many strategies, tools, and techniques that organizations may leverage in this approach.

Experience Gartner conferences

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences.

Gartner Webinars

Expert insights and strategies to address your priorities and solve your most pressing challenges.