As HR leaders lead their functions toward more efficient digital self-service in providing HR employee support, there are several key insights they should implement to improve digital self-service adoption and increase FCR rates.
HR leaders should focus their efforts to:
- Utilize a small number of channels
- Use data insights from these channels and transactions to improve resources and processes
- Focus on clarity, credibility and confirmation to increase employee confidence in the self-service journey
Download these critical employee self-service and employee support insights now.