As HR leaders lead their functions toward more efficient digital self-service in providing HR employee support, there are several key insights they should implement to improve digital self-service adoption and increase FCR rates. 

HR leaders should focus their efforts to:

  • Utilize a small number of channels 
  • Use data insights from these channels and transactions to improve resources and processes
  • Focus on clarity, credibility and confirmation to increase employee confidence in the self-service journey

Download these critical employee self-service and employee support insights now.