Digital Transformation in Retail

Gartner provides actionable, objective insights to Retail decision makers and their teams.

2023 CIO Agenda Insights for the Retail Industry

The 2023 Gartner CIO and Technology Executives Survey shows Retail CIOs are prioritizing growth and customer experience. This infographic will show you how your peers are investing in tech to deliver on digital initiatives.

 

Download the 2023 CIO Agenda Insights for Retail Leaders Infographic

Accelerate digital transformation and innovation in your organization

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    By 2021, 77% of retailers will survey plans to have AI in place. Of those responding positively, 87% indicate robotics for warehouse picking as the No. 1 use case.

    Consumers determine retail business success well before the sale

    Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage artificial intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint.

    Insights you can use to enhance your digital transformation journey

    Model New Retail Scenarios to Stress-Test Existing Strategies

    Retailers face unprecedented challenges, making scenario planning more urgent than ever. Retail CIOs can use this research to address the immediate imperative of managing continued market volatility.

    Gartner Predicts 2022: Build Customer Trust by Mastering Retail Inventory

    Having the right product on the shelf and getting it into the customer’s hands at the right time by the customer’s chosen fulfillment method represents a huge trust-building opportunity. This complimentary webinar will help you understand the strategic planning assumptions involving the three key aspects of inventory mastery, and what retail IT executives should focus on in 2022 and beyond.

    Trending insights and tools for healthcare technology leaders

    Resources and tools to drive stronger performance

    Gartner IT Score gives you a custom, on-demand view of your function’s performance and maturity versus a benchmark peer group, and enables you to plot your improvement path. 

    Gartner Magic Quadrant™ research helps you find best-in-class vendors of software solutions and services.

    Gartner BuySmart™ helps you make fast, smart budget and tech decisions.

    Gartner Digital Execution Scorecard™ provides a common language that connects strategic digital priorities to underlying digital enablers, to provide clarity around high impact technology investments.

    Measure, prioritize and improve your organization's performance

    Chief Information Officers play an integral role in digital transformation.

    Chief Information Security Officer enables business leaders to make the right decisions. 

    Chief Data Officers can create a competitive advantage through data and analytics innovation, data literacy and data-driven digital transformation.

    Infrastructure and Operations leaders need to keep the pace with technology innovations and meet digital business goals.

    Support for other IT leadership roles to execute on application and software engineering, IT sourcing and vendor management, enterprise architect and technical professional mission-critical strategies.

    Want more actionable insights & tools delivered right to your inbox?

    Sign up for our bi-weekly digest to receive actionable, objective insights that enable faster, smarter decisions and stronger performance on an your mission-critical priorities.

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Contact Information

    All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Additional research

    The IT Roadmap for Digital Business Transformation

    Most CIOs have a common question - What is the best way to scope, scale, and lead the digital transformation that can deliver financial results?

    Download our roadmap to discover the best practices successful CIOs and IT leaders follow to drive effective digital business transformation initiatives.

    Client Success Story

    Enabling “New Retail” and Business Innovation

    To drive retail transformation, Younghui Superstores created a “new retail” strategy and needed to verify if the strategy could meet current as well as future business needs. Using Gartner research and expert advisors, our client was able to strategically validate the new strategy and create a more flexible IT infrastructure in line with the business goals.

    Experience Information Technology conferences

    Join your peers for the unveiling of the latest insights at Gartner conferences.

    Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

    Learn more about how we can help you achieve your mission-critical priorities.