Digital Transformation for Retailers

Modernize technology foundation to innovate customer experience

Increase market share for digital-savvy customers

Every customer interaction is a unique opportunity to harness long-term value by providing exceptional service. Retailers must leverage technology that augments the customer’s preferred way to shop.

Gartner can help you achieve the goal of retail digital transformation and innovation to enable the delivery of a unified retail commerce experience for customers.

Consumers determine retail success well before the sale

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint.

By 2021, 77% of retailers will survey plans to have AI in place. Of those responding positively, 87% indicate robotics for warehouse picking as the No. 1 use case.

Dig Deeper with Gartner

Gartner IT Webinars

Add value through technology, drive innovation and manage risk more effectively across the business with expert guidance.

Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

Learn more about how we can help you achieve your mission-critical priorities.