Digital Transformation in Retail

Retail CIOs must leverage digital technology foundation to innovate the customer experience

Captalize the moment of retail transformation

Retail digital transformation is moving forward at previously unknown speeds. To capitalize on this momentum of transformation retail CIOs must use these top trends identified by Gartner to inform technology investments and other strategic decisions.

This eBook will help you:

  1. Gain insight into top retail trends
  2. Identify the impact and value from these trends on your retail functions
  3. Enhance processes to improve customer experiences and customer trust

 

Download the Top Trends in Retail for 2021

Accelerate digital transformation and innovation in your organization

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    By 2021, 77% of retailers will survey plans to have AI in place. Of those responding positively, 87% indicate robotics for warehouse picking as the No. 1 use case.

    Consumers determine retail business success well before the sale

    Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage artificial intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint.

    Insights you can use to enhance your digital transformation journey

    The Gartner 2021 CIO Agenda: 5 Retail Digital Business Acceleration Trends

    Retail is experiencing unprecedented change driven by consumer behaviors, enabled by technology and accelerated by a pandemic. Retail CIOs must embrace digital transformation and composability to support business leaders. 

    Top Retail Digital Transformation and Innovation Trends

    The many challenges surfaced by the ongoing pandemic drove retail digital transformation forward at previously unknown speeds. In the year ahead, retail organisations must capitalise on the momentum of transformational activities, especially in physical locations, to build and maintain the flexibility needed to do business today.

    How to Digitally Accelerate When You’re So Freaking Tired

    The pandemic increased symptoms of exhaustion and fatigue. How do you bring your best game and successfully meet your digital goals when everyone is experiencing crisis fatigue? This complimentary webinar will help you understand the effects of fatigue and how to combat them. 

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    Additional research

    The IT Roadmap for Digital Business Transformation

    Most CIOs have a common question - What is the best way to scope, scale, and lead the digital transformation that can deliver financial results?

    Download our roadmap to discover the best practices successful CIOs and IT leaders follow to drive effective digital business transformation initiatives.

    Client Success Story

    Enabling “New Retail” and Business Innovation

    To drive retail transformation, Younghui Superstores created a “new retail” strategy and needed to verify if the strategy could meet current as well as future business needs. Using Gartner research and expert advisors, our client was able to strategically validate the new strategy and create a more flexible IT infrastructure in line with the business goals.

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