Digital Transformation in Retail

Retail CIOs must leverage digital technology foundation to innovate the customer experience

Captalize the moment of retail transformation

Retail digital transformation is moving forward at previously unknown speeds. To capitalize on this momentum of transformation retail CIOs must use these top trends identified by Gartner to inform technology investments and other strategic decisions.

This e-book will help you:

  1. Gain insight into top retail trends
  2. Identify the impact and value from these trends on your retail functions
  3. Enhance processes to improve customer experiences and customer trust


Download the Top Trends in Retail for 2021

Accelerate digital transformation and innovation in your organization

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    Retailers increase market share for digital-savvy customers

    Every customer interaction is a unique opportunity to harness long-term value by providing exceptional service. Retailers must leverage technology that augments the customer’s preferred way to shop.

    Gartner can help you achieve the goal of retail digital transformation and innovation to enable the delivery of a unified retail commerce experience for customers.

    Consumers determine retail business success well before the sale

    Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage artificial intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint.

    By 2021, 77% of retailers will survey plans to have AI in place. Of those responding positively, 87% indicate robotics for warehouse picking as the No. 1 use case.

    Gartner is our long-term advisory collaborator. We fully trust Gartner to give us advice at both the strategic and technological levels.


    Xie Xiupeng

    Co-Founder of Cloud Computing, Yonghui Superstores

    Insights you can use to enhance your digital transformation journey

    With Gartner insights and guidance, learn to uplift customer experience through digital transformation in retail.

    What Business Leaders Must Do Now

    COVID-19 forced digital transformation to move at an unprecedented rate, by some estimates fast-forwarding consumer and digital business adoption by five years in just eight weeks. 

    Strengthen Your Resilience With Digital Business

    Organizations are reprioritizing their digital investment plans to increase business resilience and prepare for larger-scale transformation. Gartner can help organizations build its digital presence by shifting customer-facing activities to digital channels.

    Additional research

    The IT Roadmap for Digital Business Transformation

    Most CIOs have a common question - What is the best way to scope, scale, and lead the digital transformation that can deliver financial results?

    Download our roadmap to discover the best practices successful CIOs and IT leaders follow to drive effective digital business transformation initiatives.

    Experience information technology conferences

    Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conference series.

    Client Success Story

    Enabling “New Retail” and Business Innovation

    To drive retail transformation, Younghui Superstores created a “new retail” strategy and needed to verify if the strategy could meet current as well as future business needs. Using Gartner research and expert advisors, our client was able to strategically validate the new strategy and create a more flexible IT infrastructure in line with the business goals.

    Gartner is a trusted advisor and an objective resource for more than 14,000 enterprises in 100+ countries.

    Learn more about how we can help you achieve your mission-critical priorities.