Information Technology
Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics. BPO offerings are categorized in two major categories: horizontal offerings (those that can be leveraged across specific industries) and vertical-specific offerings (those that demand specific industry vertical process knowledge).
Download: Common BPO Pricing Models
Download: Quick Answer: Are Multiple BPOs Better Than One?
Download: Getting the Most Out of Business Process Outsourcing
Download: Gartner Magic Quadrant for Customer Service BPO
Download: Toolkit: HR Business Process Outsourcing Vendor Evaluation
Download: Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing
Download: Critical Capabilities for Finance and Accounting Business Process Outsourcing
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