Information Technology

Gartner Glossary

Call Processing

Call processing is defined as the sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.

Experience Gartner virtual conferences

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual conferences.

Gartner Webinars

Expert insights and strategies to address your priorities and solve your most pressing challenges.