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Information Technology
Gartner Glossary
Case Management Solutions
Case management solutions are applications designed to support a complex process that requires a combination of human tasks and electronic workflow, such as an incoming application, a submitted claim, a complaint, or a claim that is moving to litigation. These solutions support the workflow, management collaboration, storage of images and content, decisioning, and processing of electronic files or cases. Some come with insurance workflow/process templates to help implementation.
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