Information Technology

Gartner Glossary

Chatbot

A chatbot is a domain-specific conversational interface that uses an app, messaging platform, social network or chat solution for its conversations. Chatbots vary in sophistication, from simple, decision-tree-based marketing stunts, to implementations built on feature-rich platforms. They are always narrow in scope. A chatbot can be text- or voice-based, or a combination of both.

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