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Information Technology
Gartner Glossary
Consumer Voice Access Lines
Consumer voice access lines is the sum of PSTN (including consumer channel counts for consumer Integrated Services Digital Network [ISDN]) and VoIP connections. Note that “virtual” VoIP connections used for voice communications, usually via a broadband connection to the Internet or some other IP network. The “virtual” line has to be associated with a telephone number that allows it to receive incoming PSTN calls.
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