Information Technology

Gartner Glossary

Crisis/incident Management (C/IM) Software

Crisis/incident management (C/IM) software is used to manage the actions of the workforce and other key stakeholders in response to a particular crisis or incident with a consistent and quick approach so as to return to normal as soon as possible. C/IM software functionality should include crisis communications and collaboration, recovery plan repository, plan training/exercising, action tracking, expense management, workforce scheduling, situational awareness, geographic information system, and government agency reporting.


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