Information Technology

Gartner Glossary

Customer Experience

Gartner defines customer experience as the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.

 


Read reviews of CRM and Customer Experience Implementation Services, Worldwide…

Gartner Peer Insights has over 388 reviews on 25+ vendors in the CRM and Customer Experience Implementation Services, Worldwide market. Learn about these companies and these products from IT professionals who have first-hand experience with them.

 

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