Information Technology

Gartner Glossary

Global Delivery Model

Global delivery model (GDM) refers to the assets and competencies (IT skills/labor resources, tools, policies and procedures, methodologies, infrastructure, management, human resource functions, and delivery processes) of an organization’s service provider (internal or external) to source skills from global locations for IT/business benefit. In an optimized GDM, the disparate set of resources comes together seamlessly; factors such as high process maturity and a secure and scalable global infrastructure supported by significant investments to mitigate or manage risk are critical.

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