Information Technology

Gartner Glossary

IT Management Services

Management services transfer all or part of the day-to-day management responsibility for a customer’s network environment (including LAN hardware and software, WAN — voice and data — and voice network hardware and software) and, in some cases, the ownership of the technology or personnel assets, to an outside vendor. These services may include system operation or support, capacity planning, asset management, availability management, performance management, administration, security, remote monitoring, technical diagnostics/troubleshooting, configuration management, system repair management and generation of management reports. Network remote monitoring and management, and backup and recovery services, also fall into this category when some degree of management is included in the service.


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