Information Technology

Gartner Glossary

Operations Services

Operations services handle the transfer of all or part of the day-to-day system management responsibility for a customer’s IT infrastructure (host/data center, client/desktop or connectivity/network) and, in some cases, the transfer of ownership of the technology or personnel assets to an outside vendor. Services may include systems operation or support, administration, security, performance monitoring, technical diagnostics/troubleshooting, configuration management, system repair management, and generation of management reports. Also included are services to manage and implement business continuation processes and the management of technology assets.


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