Information Technology

Gartner Glossary

Outage Management System (OMS)

An outage management system (OMS) is a utility network management software application that models network topology for safe, efficient field operations related to outage restoration. OMSs tightly integrate with call centers to provide timely, accurate, customer-specific outage information, as well as supervisory control and data acquisition (SCADA) systems for real-time-confirmed switching and breaker operations. These systems track, group and display outages to safely and efficiently manage service restoration activities.

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