Information Technology

Gartner Glossary

Process Management

Process management is a management concept that describes the goal of increasing intraenterprise coordination of separate business functions. Business process re-engineering is a form of process management that focuses on replacing traditional functions (e.g., sales, marketing and service) with functionally integrated processes (e.g., customer relationship management). The growth in the demand for enterprise software reflects the need for increased integration and sharing of business information throughout an enterprise.

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