Information Technology

Gartner Glossary

Robotic Process Automation (RPA)

Robotic process automation (RPA) is a productivity tool that allows a user to configure one or more scripts (which some vendors refer to as “bots”) to activate specific keystrokes in an automated fashion. The result is that the bots can be used to mimic or emulate selected tasks (transaction steps) within an overall business or IT process. These may include manipulating data, passing data to and from different applications, triggering responses, or executing transactions. RPA uses a combination of user interface  interaction and descriptor technologies. The scripts can overlay on one or more software applications.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

Gartner Webinars

Expert insights and strategies to address your priorities and solve your most pressing challenges.