Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual conferences.
Information Technology
Gartner Glossary
SLM (Service-Level Management)
The ongoing process of using service-level agreements (SLAs) to maintain high quality in the provision of services — and to ensure that service-level objectives (SLOs) and performance meet the changing needs of the recipient’s business — through continuous improvement of service activities, functions and processes. See SLA and SLO.
Related Content
Experience Gartner virtual conferences
Gartner Webinars
Expert insights and strategies to address your priorities and solve your most pressing challenges.
