Information Technology

Gartner Glossary

SPP (Service Parts Planning)

Service parts planning (SPP) supports the optimal stock quantities and location of items used to service internal assets or customer equipment in the aftermarket. SPP applications address processes such as:
• Forecasting and demand planning
• Inventory planning and optimization
• Distribution/allocation and supply planning
• Collaboration
• Workforce planning
• Analytics and BAM (such as visibility and event management)
• Pricing optimization
• Returns and repair center management

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