Information Technology

Gartner Glossary

Telecom Expense Management Services

Telecom expense management (TEM) services provide enterprises’ IT, procurement and finance departments with the ability to order, provision, support and manage costs of large-scale corporate communications and associated IT services with their inventories (such as fixed and mobile telephony and data, cloud license tracking and emerging IoT connectivity). In addition, they provide tools required for C-level technology strategic decision making. Gartner’s TEM coverage focuses on SaaS-based applications/platforms, managed services and associated professional services.


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