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Information Technology
Gartner Glossary
Workflow Management
There are two types of workflow management:
- Internal and external process integration—a workflow approach that allows for the definition of business processes that span applications, including those that come from different vendors. This usually requires a standards-based commercial workflow development environment.
- Automated events or processes—a workflow approach that enables automated tasks (e.g., the automation of steps in a marketing campaign or a sales process) to be performed.
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