Press Release


Stamford, Conn., June 9, 2021

Gartner Identifies the Top Supply Chain Technology Themes in 2021

Supply Chain Innovations Can Provide Positive Impact on People, Performance and Industries

With the growing need for digitally interconnected supply chain networks, Gartner, Inc. has identified the top 8 supply chain technology themes in 2021. Gartner analysts have selected the themes for their transformational potential and their ability to foster operational resiliency across business functions, technology, and service delivery.

“This year, we’ve decided to focus on broader, overarching technology themes rather than individual technologies,” said Christian Titze, vice president analyst with the Gartner Supply Chain practice. “This is because innovative technologies are often combined together in order to solve specific supply chain business problems.”

The top supply chain technology themes in 2021 are:


Hyperautomation describes the combination of technologies such as machine learning (ML), artificial intelligence (AI) and robotic process automation (RPA) that can facilitate or automate tasks that originally required some form of human judgment or action.

Over the next 10 years, people and businesses will need to delegate more and more authority of decision making to intelligent applications, physical robots and software service assistants. Hyperautomation is expected to help automate transactional processes, such as order to cash and complex decision making, eventually augmenting human capabilities and supporting the creation of an autonomous supply chain.

Digital Supply Chain Twin (DSCT)

The DSCT is a digital representation of the physical supply chain. It is the basis for local and end-to-end (E2E) decision making for the supply chain and ensures that this decision making is aligned horizontally and vertically throughout the network. The DSCT is derived from all the relevant data across the supply chain and its operating environment.

Immersive Experience and Applications

Immersive experience reimagines the user experience by enabling users to perceive and interact with the virtual world. Head-mounted displays (HMDs), wearables, smartglasses, 5G, and even smartphones or tablets provide the infrastructure and enhancements to immersive experiences through a mix of graphic processing, AI and other individual business applications.

“Immersive experience technologies have the potential to radically influence the trajectory of supply chain management. It presents new interaction models through the product life cycle, not only with humans, but with other processes, machines and applications,” Mr. Titze said. “Pioneer companies already benefit from outcomes, such as safer working environments, faster repair times, improved work error rate, better collaboration and retention of skills and knowledge.”

Edge Ecosystems

Edge ecosystems consist of edge computing and edge data processing applications. Edge ecosystems allow supply chain technology leaders to reassign and replan large swaths of data processing capacity to the edges of enterprises, where things and people produce or make decisions. For example, those technologies can be used to track and monitor condition or temperature requirements across multiple phases of a product’s life cycle.

Supply Chain Security

Supply chain security brings together a more comprehensive approach to embrace security risks such as counterfeits or cybercrime holistically across the E2E supply chain. With digitally connected E2E networks as an aspirational goal for many organizations, a new generation of scalable supply chain security technology solutions are anticipated to evolve.

Environmental Social Governance (ESG)

Global supply chains have a pivotal role to play in their contribution to both map and assess ESG risks and opportunities. Current technologies allow to track the origins of products, such as palm oil or soy and align with corporate biodiversity and climate change goals.

“Modern supply chains are highly connected and interdependent. Organizations need technologies to map and prepare for ESG opportunities, risks and impacts. Failure to invest in tools and solutions that govern, predict and adapt to new ESG impacts could have a significant influence on brand or company image, customer value perception, and the cost and availability of goods,” Mr. Titze said.

Embedded AI and Analytics

Embedded AI and analytics are software capabilities that deliver real-time reporting, interactive data visualization and advanced analytics and intelligence directly into an enterprise business application. This stack of technologies can be used in warehousing. Mobile robot controls or intelligent robotic picking systems leverage their embedded analytics to further optimize operations.

Augmented Data Intelligence

Augmented data intelligence is a combination of several technologies that facilitate advanced data processing on top of a data lake/platform and further allow for the delivery of insightful information, predictions and suggestions.

“Supply chain organizations often don’t have all the information they need for good decision-making. Technology leaders look for a solution that helps them increase visibility and that generates insights from data. This is where augmented data intelligence comes in next to core business applications. These solutions have the capability to collect, correlate and analyze several data pipelines and provide leaders with the information they need,” Mr. Titze concluded.

Gartner clients can learn more in the report “The 2021 Supply Chain Technology Themes”.

More information on the future of supply chain is available in the e-book “Future of Supply Chain: 5 Trends to Act on Now”.

About Gartner Supply Chain Symposium/Xpo

Gartner Supply Chain Symposium/Xpo is the most important gathering of CSCOs and supply chain executives. Supply chain leaders will discover the must-have insights, strategies and frameworks to build the sustainable, societal and profitable supply chains required for a dynamic world.

Upcoming dates for the Gartner Supply Chain Symposium/Xpo include:

September 13-15: EMEA [Virtual]

October 25-27: Orlando, FL

About the Gartner Supply Chain Practice

The Gartner Supply Chain Practice brings together the most relevant analysis, peer-based best practices, metrics and data across Gartner and offers supply chain leaders a platform to make the choices that will drive their business forward. Additional information is available at Follow news and update from the Gartner Supply Chain Practice on Twitter and LinkedIn using #GartnerSC.


About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit