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November 23, 2021

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2021 EMEA: Day 2 Highlights

We are bringing you news and highlights from the Gartner IT Infrastructure, Operations & Cloud Strategies Conference taking place this week virtually in EMEA. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here

On Day 2 from the conference, we are highlighting the Gartner keynote on how to empower I&O leaders’ success with diversity and inclusion, covering ways I&O leaders can transform their I&O strategies to support change, and how to build an estimate of cloud migration costs. Be sure to check this page throughout the day for updates.

 

Key Announcements

Keynote: Powering Your I&O Success With Diversity and Inclusion

Presented by Debra Logan, Distinguished VP Analyst, Gartner

Reshaping and transforming infrastructure & operations (I&O) requires a resilient and change ready workforce. In her keynote, Debra Logan, Distinguished VP Analyst at Gartner, discussed how creating diverse and inclusive teams can accelerate this resilience.

Key Takeaways

  • “Diversity, equity and inclusion (DEI) programs can help I&O leaders address their most important challenges: talent shortages, innovation bottlenecks and change resistance.”

  • “I&O leaders work in a monoculture which is fragile. That needs to change for I&O leaders to adapt to unpredictable and changing conditions.”

  • “To be successful in DEI, you need to adopt three principles. Be curious. Be collaborative. Be courageous.”

  • “Diversity is the outcome of inclusion and equity. To make your team more diverse, you need to make your team more inclusive. To attract and retain non-traditional talent, you must have equity and inclusion.”

  • Gartner research shows that culture change is the top challenge for 33% of I&O leaders.

  • “Since changing the culture of I&O is something that is keeping you up at night, you need to think and act differently. Facilitate psychological safety, and to understand psychological safety you need to understand agile DevOps.”

  • “Set goals to recognize your team members. Learn how each employee likes to be recognized and better understand your team.”

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4 Must Do’s to Transform Infrastructure & Operations Strategies to Support Change and Empower Anywhere Business

Presented by Julia Palmer, VP Analyst, Gartner

Infrastructure & operations (I&O) leaders must reimagine themselves as providers of infrastructure services. In her session, Julia Palmer, VP Analyst at Gartner, highlighted four actions that I&O leaders should consider when they transform their I&O strategies.

Key Takeaways

  • “By 2025, CIOs will fill 65% of open I&O leader positions with people that have no I&O experience.”
  • There are four Must Do’s that I&O leaders should consider when they transform their I&O strategies.”

  • #1: Embed IT in business as a personal mandate and become the provider of services by delivering business-oriented IT services.

  • #2: Equip I&O staff for an uncharted future by redefining their roles and expanding responsibilities. 

  • #3: Prepare to deliver adaptable operations by embracing a service-oriented approach to infrastructure delivery.

  • #4: Transform the approach for IT by mapping technology trends to business priorities and potential benefits. 

  • “As an I&O leader, you will be known not by the infrastructure you manage, but by the innovation you deliver.”

How To Build a Cloud Migration Cost Estimate

Presented by David Wright, Senior Director Analyst, Gartner

Migrating to the public cloud can take months or even years and involve a complex mix of workload migration, application modernization and SaaS adoption. In his session, David Wright, Senior Director Analyst at Gartner, explained how I&O leaders can keep their cloud migration costs on track.

Key Takeaways

  • “By 2024, 40 to 60% of all IT spending will be in the public cloud.”

  • “Increasingly, I&O leaders will be asked about cloud governance as a central area of management in the public cloud. Good cloud cost governance begins with good cost governance right at the beginning of your cloud migration phase.”

  • “There are six common ways cloud migration costs go off the rails.”

    • #1 Wrong team: Having untrained staff and inexperienced partners on the team.

    • #2 Rushed application assessments: Missing requirements or having wrong migration sequencing.

    • #3 Wrong emphasis: Having too much “lift and shift” or too little refactoring,  remodeling and transformation of workloads to make them more cloud natives.

    • #4 Poor landing zone design: This includes cloud compute network and storage infrastructure and security integration and management tools. If not done well, it leads to higher operations costs.

    • #5 Insufficient appreciation of dependency: If you rush through the application assessment, you are likely not to notice all the ways in which the workloads talk to one another or depend on one another. Not taking into account all those crossed dependencies is likely to cascade migration delays.

    • #6 Hidden indirect costs: The cost of retraining, reskilling as well as residual costs should be in I&O leaders’ budgets.
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