Virtual Briefing: Closing the AI Value Gap for Customer Service Leaders

As service and support leaders move beyond questioning the potential of AI, the challenge now is to transform initial productivity gains into tangible business value. Yet, most organizations remain stuck between outdated processes and the promise of AI, with only 11% of CFOs and 18% of service leaders reporting that AI investments have met or exceeded expectations. The pressure to demonstrate ROI from AI is mounting, and without a clear strategy, service teams risk wasting resources on pilots that fail to deliver, leaving CEOs to seek value elsewhere. 

Join this invitation-only, complimentary virtual briefing to learn how leading organizations are breaking out of the experimentation phase and systematically redesigning their operating models, measurement frameworks and workforce strategies to achieve sustained returns from AI. You will have the opportunity to benchmark your current AI maturity against industry peers and gain actionable insights to move beyond limited productivity improvements toward meaningful ROI.

• Proven strategies to ensure AI investments drive real business value

• Insight into your organization’s AI maturity compared to peers

• A step-by-step plan to turn productivity gains into measurable financial outcomes

Return to this web page to watch the virtual briefing. Contact us at gartnervirtualbriefings@gartner.com with questions about viewing this virtual briefing.