January 10, 2022
January 10, 2022
Contributor: Robert Snow
Government entities have yet to scale digital solutions across their organizations.
Whether battling cultural challenges within an organization, expanding leadership to help ensure digitization is happening, or evolving with legacy systems and processes, there’s still a long way to go to scale digital across government. According to a Gartner survey, 55% of digital government programs are failing to scale.
“Citizens expect results; they are not interested in effort,” says Gartner Senior Director Analyst Dean Lacheca, speaking at the virtual Gartner IT Symposium/Xpo™ 2021 for the APAC region. “Digital government programs have accelerated during the pandemic and attracted more investment, yet many governments are still struggling to translate this into results at scale. Those that are yet to scale digital should build on the momentum unleashed by the disruption to progress their digital transformation.”
Download now: The 10 Common Traits of a Master Government CIO
For government CIOs, it’s worth conducting an accurate assessment of digital maturity to gain insight into the work that still needs to be done.Â
Assessing your digital maturity does more than just level-set your reality. It provides valuable insight that informs your strategic planning by:Â
Consider the following near-term actions you can take to get started:Â Â
Join your peers for the unveiling of the latest insights at Gartner conferences.
Recommended resources for Gartner clients*:
What Sets Leaders Apart in the Digital Government RaceÂ
The Most Critical Success Factor of Government Governance
Infographic: Transitioning to Digital Government in 2022
*Note that some documents may not be available to all Gartner clients.