The World’s Most Important Gathering of CIOs and IT Executives™

5 – 7 October 2020 | Cape Town, South Africa

Cancellation of
Gartner IT Symposium/Xpo® 2020 in Cape Town

With continued uncertainty relating to travel restrictions, government directives and reports from leading health organizations, Gartner has made the decision to reevaluate its conference portfolio for the remainder of 2020. As a result, we have made the decision to cancel the Gartner IT Symposium/Xpo, scheduled to take place in Cape Town, 5 – 7 October 2020.

For more information visit our FAQ page.

Explore the technology, insights and trends shaping the future of IT and business

Thousands of CIOs and IT executives come together in Cape Town to discuss key topics, including data and analytics, artificial intelligence (AI), machine learning, culture, customer experience, cybersecurity, and more.

There's a reason that Gartner IT Symposium/Xpo is known as the world's most important gathering of CIOs and IT executives. Explore the technology, insights and latest trends shaping the future of IT and business. Hone your leadership skills, refine your strategies, and find the innovative technologies that will help to power your digital transformation. View 2019 conference highlights.

Technology & Information

Examine the opportunities and risks in adopting emerging technologies such as AI, the Internet of Things (IoT), blockchain and digital twins to help shape and accelerate your digital transformation journey.

Business Strategy

Enterprise business model success requires strategies and tactics to make complex business challenges simpler. Discover business strategy tools and techniques to turn complexity and chaos into real strategy execution initiatives.


With 1,000 attendees on-site, conference provided an opportunity to network and learn best practices from their peers including CIOs and IT executives.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Join us in 2021

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    Join a global community of CIOs and IT executives

    The digital era has brought unprecedented change to technology, business and society. Beyond managing IT, CIOs are called to lead and inspire their teams and business stakeholders through deeply transformative business models, practices and cultures. Gartner IT Symposium/Xpo® addresses the strategic needs of enterprise CIOs and their leadership teams. This conference is designed for:

    • CIOs interested in the opportunity to connect with peers across regions and industries, gain new perspectives on the challenges and opportunities of digital business. View top 10 CIO resolutions for 2020
    • IT executives focused on executing on the mission-critical priorities of their CIO and helping to shape their organization’s long-term IT strategy and technology investments

    2020 Topics at a Glance

    The conference covers challenges most critical to CIOs and their leadership teams. Preview some of the featured topics that will be covered at Gartner IT Symposium/Xpo® 2020.

    Business Intelligence and Advanced Analytics

    The rate of technology change is accelerating. Explore how to move to a culture of self-service business analytics in a world of big data, with machine learning techniques, natural language interfaces and a focus on data storytelling.

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    Customer and User Experience

    Customers are more empowered than ever before. With customer experience (CX) management at the top of most CEOs’ agendas, discover how to create a superior CX that serves as a sustainable differentiator.

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    Digital Business Transformation

    Discover the steps needed to achieve digital transformation for your organization, and understand how to align the physical and digital worlds for employees, partners and customers.

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    Emerging and Disruptive Technologies

    Dive into blockchain, IoT, AI and robotic process automation to truly transform your organization.

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    Leadership, People and Culture

    Learn how to differentiate cultural characteristics from operating model constructs, and recruit and retain the talent needed to succeed.

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    Security, Risk and Compliance

    Explore the risks brought by the digital revolution and how to adapt your IT security requirements to encompass digital and cyber-physical needs.

    Learn More