Due to the spread of COVID-19 coronavirus, remote work is suddenly an overnight requirement for many and may become more common for most post-pandemic. In fact, Gartner recently polled customer service leaders, and nearly 75% indicated they expect their work-from-home programs to expand after the pandemic.

Customer service and support leaders who are considering establishing a work-from-home program as part of a business continuity plan, for rewards and recognition, to contain costs or offer support can use our roadmap to help speed up the process.